RETURN & REFUND POLICY

Last Updated: August 29, 2026

At Prime Outletz, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may be able to request a return or refund under the terms below.

1. RETURN PERIOD

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must generally:

• Be unused and in its original condition
• Be in the original packaging, where applicable
• Include any accessories, manuals, tags, or other items that came with the product
• Not show signs of damage, misuse, or excessive wear

Some products may have different return requirements or may not be eligible for return.

2. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including products that:

• Have been used, damaged, altered, or modified after delivery
• Are missing original packaging or included accessories
• Are sold as final sale or clearance items, where stated
• Cannot reasonably be returned due to their nature
• Are otherwise identified as non-returnable on the product listing

If you are unsure whether your item qualifies, please contact us before sending it back.

3. DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order information and clear photographs or other information showing the issue when requested.

We may offer a replacement, exchange, store credit, or refund depending on the circumstances and availability.

4. HOW TO REQUEST A RETURN

To request a return, contact Prime Outletz using the contact information provided on our website.

Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Photos or other information when applicable

Do not send an item back without receiving return instructions from us first.

5. RETURN SHIPPING

Unless an item is defective, damaged, or incorrectly shipped, the customer may be responsible for the cost of return shipping.

If the return is approved because we sent an incorrect, defective, or damaged item, Prime Outletz may provide return-shipping instructions or otherwise assist with the return.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

6. REFUNDS

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution.

Prime Outletz cannot control the time required for a payment provider or bank to post a refund to your account.

7. PARTIAL REFUNDS

In certain circumstances, only a partial refund may be available, including when an eligible item is returned with missing parts, accessories, packaging, or shows signs of use or damage that were not present when delivered.

8. LATE OR MISSING REFUNDS

If you have been notified that your refund has been processed but you have not received it, please first check with your payment provider or financial institution.

If the refund still cannot be located, contact us and we will assist in investigating the issue.

9. EXCHANGES

If you need to exchange an item, contact us before returning it.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another available resolution, such as a refund or store credit where applicable.

10. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has been processed or shipped.

If an order has already shipped, you may need to follow the return procedure outlined in this policy.

11. SALE AND CLEARANCE ITEMS

Sale, promotional, or clearance items may have different return or refund conditions.

Any special return restrictions will be stated on the applicable product listing or at checkout.

12. POLICY CHANGES

Prime Outletz reserves the right to update this Return & Refund Policy from time to time.

Changes will become effective when the updated policy is published on our website.

13. CONTACT US

If you have questions about a return or refund, please contact Prime Outletz using the contact information provided on our website.

Business Name: Prime Outletz
Website: primeoutletz.myshopify.com

Thank you for shopping with Prime Outletz!.