Shipping policy

SHIPPING POLICY

Last Updated: August 29, 2026

Thank you for shopping with Prime Outletz! We want to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process and deliver orders placed through our store.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. Processing times may be longer during holidays, sales, promotions, or periods of high order volume.

Once your order has been shipped, you may receive a shipping confirmation and tracking information when available.

2. SHIPPING TIMES

Delivery times depend on your location, shipping method, carrier, customs processing, and other factors outside our control.

Estimated delivery times are provided as guidelines and are not guaranteed.

Unexpected delays may occur because of:

Weather conditions
Public holidays
Customs processing
Carrier delays
Incorrect or incomplete shipping information
High shipping volumes
Other circumstances outside our control

3. SHIPPING LOCATIONS

Prime Outletz may offer shipping to selected locations. Available shipping destinations and shipping costs will be displayed during checkout.

Shipping availability may vary depending on the product and destination.

4. SHIPPING COSTS

Shipping charges are calculated and displayed during checkout based on the destination, shipping method, order size, and other applicable factors.

Any applicable shipping charges must be paid at the time of purchase unless otherwise stated.

5. TRACKING INFORMATION

When tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Prime Outletz is not responsible for delays in tracking updates provided by the shipping carrier.

6. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

7. LOST, STOLEN, OR DAMAGED PACKAGES

If your package appears to be lost, significantly delayed, or damaged during transit, please contact us as soon as possible.

For packages marked as delivered by the carrier but not received, customers should first check with household members, neighbors, and the delivery location and contact the shipping carrier when appropriate.

Prime Outletz will work with the customer and shipping carrier to investigate eligible shipping issues.

8. INTERNATIONAL ORDERS AND CUSTOMS

For international orders, the customer may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not necessarily included in the product or shipping price and may be collected by the carrier or customs authority.

Prime Outletz is not responsible for delays caused by customs.

9. ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

10. DELIVERY DELAYS

Prime Outletz does not guarantee a specific delivery date unless expressly stated at checkout.

If your order is delayed, we will make reasonable efforts to assist you, but delays caused by shipping carriers, customs, weather, holidays, or other circumstances outside our control may occur.